Terms of Service

Service

Custom Hours provides a software service for time tracking, project tracking, employee hour registration, approvals, absence tracking, reporting, and related company administration workflows.

Company operator

Custom Hours is operated by Custom Projects AS, a Norwegian aksjeselskap. Organisation number: 934561112. Country: Norway.

Who may use the Service

The Service is intended for business use. Accounts are created and managed by customer administrators. Employees use the Service under their employer's responsibility.

Customer responsibilities

• Ensure that use of the Service complies with applicable laws and regulations.
• Ensure that employee, project, absence, and hour data entered into the Service is lawful and accurate.
• Protect access credentials and prevent unauthorized use.

Subscriptions and billing

Paid subscriptions are handled through Stripe. Pricing is shown on the public pricing section before signup. Customers can manage or cancel their subscription from their account. Access rules may depend on account billing status.

Cancellation and refunds

Customers may cancel their subscription. Payments already made are generally non-refundable unless required by law or agreed separately. For billing issues, contact Custom Projects AS through the contact details provided during account setup or customer communication.

Availability

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted operation. Maintenance, updates, or incidents may cause temporary downtime.

Data and ownership

Customer data remains owned by the customer. Custom Hours processes data only to provide the Service, in accordance with the Privacy Policy and applicable data protection agreements.

Acceptable use

The Service must not be used for unlawful activity, unauthorized access attempts, abuse, disruption, or activity that harms the Service, other customers, or third parties.

Limitations of liability

To the maximum extent permitted by law, Custom Projects AS is not liable for indirect, incidental, or consequential damages arising from use of the Service.

Termination

Customers may stop using the Service at any time. We may suspend or terminate access in cases of misuse, security risk, unpaid billing status, or legal requirement.

Changes

We may update these Terms from time to time. Continued use of the Service after changes means acceptance of the updated Terms.

Contact

For support, billing, or legal requests, contact Custom Projects AS through the contact details provided during account setup or customer communication.